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‎12-11-2019 10:38 AM

HP Recommended
Product: officejet MPF x585
Operating System: Microsoft Windows 10 (64-bit)

hello 

my can't get access to embedded web server even though i tried partial-clean in pre-boot menu but it still does not work , and i don't know after setting up the printer again does need to enter manual IP address to IPV4, please help?

thanks for helping

 

2 REPLIES 2

‎12-11-2019 11:59 AM

HP Recommended

Can you clarify, does the EWS not come up in your browser or you need the password? Current firmware could be corrupt. We will usually format the hard drive in cases like this and install fresh firmware.

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‎12-12-2019 02:01 AM

HP Recommended

thank for replay, EWS is not come up in my browser it doesn't show any thing

 
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