envy 7855 how to fax from computer

[jbenson]

I am trying to fax from computer. Instructiond say select printer with "fax" but the 7855 shows only printer, not fax available. What am I doing wrong?

[Barachiel]

Hi @jbenson ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned on this link: Click here

Let me know how that pans out. 🙂

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[jbenson]

 Yes, I have done the help and instruction thing. Maybe I am unclear. 

  In the users manual it says :

　

　

　

To send a standard fax from the computer (Windows)

Open the document on your computer that you want to fax.

On the File menu in your software application, click Print.

From the Name list, select the printer that has "fax" in the name.

THERE IS NO "HP7855fax" listed in the list of printers. With my old Canon MX922, BOTH 922 printer and 922 fax showed up in the list.

Make sense?? How do I get the "fax" to show up here- globally in the print box?

[Barachiel · Accepted solution]

Hi @jbenson ,

Thank you for responding,

It's great to have you back 😉

I recommend you delete the driver and root level and retry, follow the steps below: 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6.) Open up the run command with the “Windows key + R” key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

8.) Click on the “Drivers” tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Once it is done, follow this link and install the full feature driver software. 🙂

Keep me posted, 

If the information I’ve provided was helpful,  

Give us some reinforcement by clicking the solution and kudos buttons,  

That’ll help us and others see that we’ve got the answers! 

Good Luck. 😉

[jbenson]

Very good- worked perfectly. Much appreciated. Raises for everyone! BLESSED Christmas to you!

[DavidSMP]

Hi @jbenson,

I reviewed the case. Great effort and I am really glad that the issue has been resolved. As @Barachiel is out of office for the day, I am responding his behalf. 

Please reach out any time for issues with your HP products and we are always there to assist you.

Thanks and have a blessed Christmas and happy holidays to you.:)

[jbenson]

thanks again- it's great to be blessed every day.

[DavidSMP]

Hi @jbenson,

Great to know that. Take care for now.

Do have a lovely year ahead. 🙂