error: 33.04.05

[Chris19692]

HP laserjet enterprise m611 is showing error: 33.04.05 please help me on how to reset it

[Rita_R2]

Hi, @Chris19692, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here is the link which will help you to resolve the issue: 

Load firmware using the Pre-Boot menu when recovering a printer | HP LaserJet Enterprise| HP Support

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support 

[JohnKotziasGR]

1. Download the latest firmware version available from HP.com to a USB device.

2. At the Preboot menu, verify whether Erase/Unlock is an available option.

   • If available, continue to step 4.

   • If not available, skip to step 5.

3. Select Erase/Unlock.

4. Format the hard-disk drive (HDD).

5. Install the firmware from the USB device, and then press CONTINUE to reboot.

6. A 33.04.12 error will display. Wait 5 minutes, and then manually reboot using the power button on the front panel.

7. The unit will begin to run through system prompts after several moments of a black screen. This black screen might be present for 10 minutes. The device might reboot several times on its own. Do not interrupt the process or manually power cycle as this may cause the device to hard lock.

8. After final boot, the unit should boot to ready.

    Important: 

   Rebooting more than required might inadvertently invoke a 33.04.13, which is a 24-hour TPM lockout. Recovery from this state is under investigation.

9. If a 33.04.13 occurs, allow the device to sit powered on and untouched for over 24 hours. Select CONTINUE at the preboot to restart the engine.