• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more

‎05-09-2026 06:46 PM

HP Recommended

I first got the 60.02 error message a month ago or so. I was able to turn off and then on and at one point I cleared a paper jam and I could get the printer to work. But now nothing I do has thee error message go away. Any ideas or suggestions.  I hae been looking for service shops for a coule of days now but haven't found anyone yet who is familiar witht the error code.

 

 

Reply
1 REPLY 1

‎05-10-2026 09:16 PM

HP Recommended
Hello
The above error code is mainly related to the paper tray stopper failing to rise.
Please pull the paper tray completely out of the printer. Check inside the printer and the tray slot for any paper jam fragments or other foreign objects.
Also please check whether the paper tray itself has any abnormalities, reload the paper and test again. Thank you.

 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.