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‎10-01-2019 07:13 PM

HP Recommended

This process did NOT work for me.  Is there something else I can try.  This printer was almost brand new when this happened.  It has been sitting idle ever since.  I would prefer to not spend more money on another printer, especially if this is any indication of the life expectancy

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‎10-04-2019 04:44 AM

HP Recommended

Hi @Mjjbk

 

Welcome to the HP Support Community. 

 

Appreciate you trying the above steps. 

 

As the issue is still not resolved, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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‎10-17-2019 05:55 PM - edited ‎10-17-2019 05:56 PM

HP Recommended

@Mjjbk: I'm afraid you may either have to get your printer repaired or replaced if the error message continues or persists as one or some of the printer circuit boards inside the printer has either been shot (aka short circuited) or has malfunctioned.

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