error code error state

[Shellls05]

My printer isn't printing and its giving me a code that says error state.  It use to say it wouldn't print pdf forms and now its error state.

[Jeet_singh]

@Shellls05,

Thank you for posting your query on HP Community,

Are you getting this error message on the computer screen or on the printer screen?

Are you able to make a copy from the printer?

What is the Operating system installed on the PC? Is it Windows or Mac

Let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out fine then this could be an issue with the settings or the drier related issues. 

Could you please respond to this post with the details and with the results of the troubleshooting as this will help us in further assisting you.

Waiting for your response!

Thank you 🙂