03-24-2019 03:26 PM
I have a HP LaserJet Pro M102w that will not connect to WIFI. I changed my Provider and Also the router modem.
I tried with webserver but Printer asks me a user & password. I input every possibile password but I don't remember that anymore. I try to use HP Easy Setup to get the printer connected to WIFI but I cannot reset the printer or change SSID of the connected wifi. I would like to start with a clean slate. How do I factory reset this when I cannot reach system settings?
03-25-2019 08:51 AM
Thank you for visiting HP Support Forum,
The only option is to restore to factory defaults. (This will clear all custom setting and have to reconfigure)
I have sent you a private message with the steps to perform a reset on the printer. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.
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