08-27-2016 02:21 PM
ip address = all 0's and dhcp set to manuel after factory reset. cannot connect to printer to configure or print. usb works fine.
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08-30-2016 08:56 AM - edited 08-30-2016 09:13 AM
Thanks for reaching out to the HP Support Forums!
I noticed that you're unable to get your printer on the network after a factory reset. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.
In order for me to assist you better, I may require more information.
- What was reset to factory defaults, the router or printer?
You mentioned, "dhcp set to manuel". Does this mean that you have a static IP address for the printer? What is the IP address you're assigning the printer?
- If the printer is not obtaining an IP address, you might be experiencing an IP address conflict. It is a good idea to assign the printer a static IP address, outside your DHCP range. For example, some routers DHCP default range is 192.168.0.100 to 192.168.0.200. So, I would use 192.168.0.232, etc.
Please see the User Guide: "Configure network settings" and the guide below:
If you were referring to the router, not the printer try restoring defaults on the printer.
- Turn the product off.
Turn the product on, and while it is initializing press and hold the GO & JOB CANCEL button while powering on printer. After all the LEDs are blinking, release buttons.
If you need further assistance, please let me know the following information above. I look forward to hearing from you. Good Luck!
08-30-2016 10:07 AM
after factory reset printer was unable to obtain a ip address from the dhch server. I'm assuming it'e because the dhcp setting defaults to manual. I was able to install the printer on the network by uninstalling all instances of the printer in Windows 10 and then using the add printer function. Windows found the printer by it's network name and the dhcp server was able to assign it a ip address. I was the able to access the printer and reconfigure it. Thanks,MJF