faded color with yellow tint on edges of paper

malak2 · ‎01-07-2020

as I said in the topic, my printer prints images that has a light color faded and with yellow tint on the right and left edges of paper. I tried changing the cartridge twice but nothing worked. I also take it to the maintenance center and they said that it is fixed and they showed me the result and nothing was wrong. I think the problem appears when I print with lighter colors like pastels. here is a link to the pic of the problem.

https://s2.gulfupload.com/i/00098/zk2vd83iwhyy.jpg
https://s2.gulfupload.com/i/00098/z95s34n2b1q0.jpg

Repairatrooper · ‎01-07-2020

What results do you get printing the demo page? If these are non-HP supplies then this is not out of the range of what I see with customers using 3rd party toner.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

malak2 · ‎01-07-2020

yes, those are non hp cartridge toner but the problem started with hp toners. so I tried hp toners twice and the problem is still there. so I changed them to non hp toner and the problem is still there. I tried the demo page and the results are good and there was no issue. As I mentioned above the problem appears when I print light colors.

Create an account on the HP Community to personalize your profile and ask a question