fault code 55.60.00

Kent1967 · ‎02-08-2026

I just purchased a brand new hp color laser jet pro mfp 3301sdw. If connected to my internet and added to my lap top. It will not print with wi-fi it keeps say error and says attention required with code 55.60.00

Repairatrooper · ‎02-08-2026

That is a error code on the DC controller. If brand new I would just return and exchange for a new one.

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Kent1967 · ‎02-08-2026

So that is a major problem that is unfixable by me?

Repairatrooper · ‎02-08-2026

Well you might be able to update the firmware and resolve the error, it not, how much trouble shooting time are you willing to invest in a brand new product?

One note, you are plugged directly into the wall and not into any type of UPS, surge protector or extension cord? Any of these can trigger DC controller errors.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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