firmware update for Laserjet P1102w won't install on Mac

[GNonmacNL]

I have been using my Laserjet P1102w wireless in my network for years, but all of a sudden it won't connect anymore. So, I am trying to figure out what might be wrong. I noticed that there is new firmware, but after downloading the dmg file and unpacking it, my Mac tells me that it cannot open HP Firmware Upgrade Utility.

[KrazyToad]

@GNonmacNL

Welcome to HP Forums. This is a great place to get support, find answers and tips.
 

I understand that you are no longer able to connect wireless to your Mac and also the printer Firmware is not getting installed

I suggest you restart the Router, the Printer and Mac in the same sequence and check if it helps

If the issue persists, try these steps

We will Reset the Network Settings back to defaults and connect the printer back to your Network and then your Mac using Airprint

Shut down the Printer. Press and hold down the wireless button and the cancel button (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.

1. Connect a USB cable to the USB port on the rear of the printer and to the computer.

2. When the Software Update window displays, follow the on-screen instructions to install the driver.

3. Click the Apple menu, then click System Preferences.

4. Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

5. Click the name of your printer, then click Options & Supplies.

6. Click Utility, then click Open Printer Utility. ( If you already have the HP Utility software installed, then you can connect the printer through USB and launch the Software directly )

   Figure : Open Printer Utility

   

7. Click Continue, then follow the on-screen instructions to complete the printer setup.

   Figure : Continue the printer setup in HP Utility

   

8. Click Wireless Setup.

   Figure : Click Wireless Setup in HP Utility

   

9. Make sure your network is listed on the Confirm Wireless Settings screen, then click Continue to complete the wireless configuration.

   Figure : Confirm your network displays to configure the connection

   

10. Disconnect the USB cable from the printer and the computer.

11. In the Printers & Scanners, Print & Scan, or Print & Fax window, click the name of your printer, then click the minus sign , then delete the USB installed printer.

12. Click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

13. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

    Figure : AirPrint displays in the Use menu

    

1. Open a document and try printing

You can try downloading the Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-p1102-printer-series/4110394/model/... using a different browser and check if it gets downloaded and installs

Keep me posted how it goes

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[GNonmacNL]

Thanks for reaching out to me. I have followed the steps, but still encounter problems.

I had restarted the Router, the Printer and Mac already two times.

I now proceeded.

I will mention the first steps you suggest and tell you what happens in italics

Shut down the Printer. Press and hold down the wireless button and the cancel button (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.

1. Connect a USB cable to the USB port on the rear of the printer and to the computer.

   Apple message: disk cannot be read, remove. I have discarded the message and that seemed to be a good solution

2. When the Software Update window displays, follow the on-screen instructions to install the driver.

3. Click the Apple menu, then click System Preferences.

4. Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

   I could select my printer, but it is seen as a scanner. I acted as if I hadn't seen that and urged the Mac to install the software needed. Message: Software installation failed. Scanner not available

Hope you have more suggestions available. Thanks for your help

[GNonmacNL]

I will and some more information.

As I found it strange that my printer was seen as a scanner (I know that there are apparently two types of the P1102w printer), I reran the whole process and tried to manually select the software for the printer. In the selection screen it is however not listed.  see screenshot1102w not listedprinter is seen as a scanner

[KrazyToad]

@GNonmacNL

Thanks for keeping me posted

Please ensure your Mac is up to date. You can refer to this Link: https://support.apple.com/en-in/HT201541

I suggest we reset the Mac printing System and then you can try reconnecting your printer to your wireless and Mac

Note: Resetting the printing system removes all HP and Non HP printers and scanners from the printers queue and clears all print jobs and print settings from the system, including printers and scanners that are not from HP. 

1. Click the Apple menu, and then click System Preferences.

   

2. Click Printers & Scanners, Print & Scan, or Print & Fax.

3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.

   Figure : Clicking Reset printing system

   

4. Click Reset or OK.

5. If prompted, type your username and password, and then click OK.

   The printing system resets.

6. Turn off the printer, wait 5 seconds, and then turn on the printer.

7. Wait until the printer is idle and silent.

8. In the Printers window on the Mac, click the Add button .

9. Select your printer from the list, and then click Add.

10. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

    Figure : AirPrint displays in the Use menu

    

Let me know how it goes

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[GNonmacNL]

Hi KrazyToad,

Thanks for the suggestions. Step 1 to 9 work out well. In step 10 I cannot choose for one of the options AirPrint or Secure AirPrint as they are now shown in the display in the Use or Print Using menu.

I checked, but AirPrint is not something that I have to download somewhere. I have MacOs High Sierra 10.13.6, the HP software was updated on Sep 22, this year.

[senan6806]

@GNonmacNL

It looks like you were interacting with @KrazyToad, but he is out for the day & I'll be glad to help you out. 

AirPrint is a feature in Apple Inc.'s macOS and iOS operating systems for printing via a wireless LAN (Wi-Fi), you don't need to install any separate driver since AirPrint is part of the operating system. The AirPrint option would only be available if the printer is connected wireless. 

The wireless light on the printer, is it steady or is it blinking?

Could you also use the steps available here and try to set up your HP printer for a USB cable connection.

[GNonmacNL]

Thank you Senan6806.

The wireless is blinking for a while and then stops. And this after I had a stable connection for years!  I reran all the steps and the issue with the Firmware that won't install persists. Apple unpacks the .dmg file, then an icon for HP Firmware Upgrade becomes visible, but Apple cannot open it.It says: Please remove disc copy.

In the meantime I managed to make a USB connection, but I really would prefer the wireless connection that I always had as I can then also use the printer from iPad and other devices.

Thanks,

Gérard

[GNonmacNL]

I tried again, but it is this dmg file that is "unpacked" by apple. An icon is installed on the desktop, but then a message tells that the Firware update cannot be opened

[senan6806]

@GNonmacNL

Thanks! I believe the printer is not connected to your home WiFi that's the reason the wireless light is blinking. Repairing the disc permissions should resolve the Eject disc error. Let's try these step's:

1.) Disconnect the printer USB cable from your PC.

2.) On your Mac, open Finder and then click Applications.

3.) Go to the Utilities folder.

4.) Double-click on Disk Utility.

5.) Select the hard drive containing the boot volume.

6.) Go to the First Aid tab and select Repair Disk Permissions.

Note: This process may take several minutes depending on the Mac and amount of permissions that need to be repaired. The Progress Log will indicate when the process has been completed.

7.) Reboot your Mac and printer.

8.) Connect the printer USB cable and then try to run the printer firmware update utility.

Let me know how it goes!