firmware update for Laserjet P1102w won't install on Mac

[GNonmacNL]

I felt absolutely sure that your solution would work, but ....unfortunately it didn't. Of course I hope you have more suggestions!

[senan6806]

@GNonmacNL

Maybe its the security setting on your Mac blocking the file. Let's try changing the security settings.

1.) Click the Apple menu, click System Preferences.

2.) Click Security & Privacy.

3.) Click the General Tab, check the box "App Store and identified developers" located below "Allow apps downloaded from:"

4.) Run the printer firmware update utility again.

[GNonmacNL]

Sorry for my late reply, but I was a week abroad. I checked the security setting, but they were already in the mode that you suggested.

[KrazyToad]

@GNonmacNL

Thanks for keeping us posted

We are researching on this issue. Please allow us 48 business hours and we will get back to you

Thank you and enjoy the weekend 😊

[senan6806]

@GNonmacNL

It looks like the error occur if the printer is detected as a disc driver on your Mac. This happens when the HP Smart Install feature is enabled, which is used to installs the printer software automatically on Windows PC. By disabling HP Smart Install on the printer, mac should no longer recognize the printer as a disc drive.Please use the solution available in this post and disable HP Smart Install on your printer. 

[GNonmacNL]

I was able to disable the HP Smart Install feature. Then reran the steps, but unfortunately, my Mac still won't read the Firmware Update Install Feature.

[senan6806]

@GNonmacNL

We can update the printer firmware from the EWS(Embedded web server) page, open a web browser on a connected computer and type the printer IP address on the address bar to open the EWS info page. Click Web Services tab and select enable web services. Once web services is enabled printer should automatically download and update the printer firmware.

[GNonmacNL]

I am afraid my printer lost its IP address somewhere along the way. It is no longer connected to the network either.

[senan6806]

@GNonmacNL

Not to worry, you may use the steps available below to connect the printer to your home WiFi:

1. Connect a USB cable to the USB port on the rear of the printer and to the computer.

2. When the Software Update window displays, follow the on-screen instructions to install the driver.

3. Click the Apple menu, then click System Preferences.

4. Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

5. Click the name of your printer, then click Options & Supplies.

6. Click Utility, then click Open Printer Utility. ( If you already have the HP Utility software installed, then you can connect the printer through USB and launch the Software directly )

   Figure : Open Printer Utility

   

7. Click Continue, then follow the on-screen instructions to complete the printer setup.

   Figure : Continue the printer setup in HP Utility

   

8. Click Wireless Setup.

   Figure : Click Wireless Setup in HP Utility

   

Once the printer is connected, access the printer EWS page and enable web services. Once web services is enabled printer should automatically download and update the printer firmware.

[GNonmacNL]

I followed the steps, but my Mac kept seeing my printer as a 'not-connected' printer. Then I somewhere found a button that said "re-install printer". That was  mistake. The Mac now sees my printer as a scanner and cannot install the proper software. This is the message: Software installation failed.