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‎12-31-2019 03:07 AM

HP Recommended
Product: LaserJet Pro MFP M125nw
Operating System: Microsoft Windows 10 (64-bit)

Hi, After upgrade the firmware on LaserJet Pro MFP M125nw, the screen on printer is obscured and the button doesn' work.

I was thinking about download the original firmware. How can do?

1 REPLY 1

‎12-31-2019 02:17 PM

HP Recommended

HP does not provide previous versions of firmware.  It is often not possible to downgrade firmware on a printer unless it has an actual hard drive installed on it anyways.  

 

Your best course of action is to call the problem into HP for warranty support.  Even when your warranty is expired HP can make exceptions for firmware related problems.  Start with HP first on this one.  

 

 

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