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‎08-15-2018 12:42 PM

HP Recommended
Product: HP laserjet mb281
Operating System: macOS 10.12 Sierra

I keep getting paper jams, but I cannot find how to FULLY remove tray 2 and how to remove the feed slot tray so that I can reach the jammed paper.  Surely there has to be a way to fully pull those out to get to jammed paper, correct?  Thanks.

3 REPLIES 3

‎08-16-2018 10:27 AM

HP Recommended

Hi,

What is your exact printer model ,it product or model number? HP do not have any mb281 model:

https://support.hp.com/us-en/document/c03770424

 

Shlomi



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‎08-16-2018 12:10 PM

HP Recommended

It is an HP Color LaserJet Pro MFP M281fdw.   Thanks for any help.

‎08-17-2018 03:41 PM

HP Recommended

Hi,

Tray 2 should fully removed by pulling it out as shown below:

https://support.hp.com/hk-en/product/hp-color-laserjet-pro-m280-m281-multifunction-printer-series/14...

 

If it stuck in the middle please unplug the power from the printer and gently lift the printer a bit with both hands, then look at the bottom if any jammed paper may block the tray from opening.

 

Be sure to do a such carefully with any assistant as a laser printer is quite heavier

 

If you see you cannot remove it easily I suggest contacting HP Support as your printer is likely within warranty



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