• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended
hp laserjet m28w
Mac OS X 10.10 Yosemite

I have recently moved and have a new router and wifi provider.  I cannot get my printer to connect.  I printed off the ID page and it says that the network name is still my old network and I do not know how to get the printer to connect to my new network.  I have read the owners manual and I guess I am just not very say with technology so I would really appreciate some details on how I can go about this?  Thanks 

2 REPLIES 2
HP Recommended
Hi, I propose you a reset factory. Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count. To restore the printer to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. 1. Open the HP Embedded Web Server (EWS): Direct-connected printers a. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. Network-connected printers a. Print a configuration page to determine the IP address or host name. i. Press and hold the Start Copy button until the Ready light begins blinking. ii. Release the Start Copy button. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. On the System tab, click Service. 3. In the Restore Defaults area, click the Restore defaults button. The printer automatically restarts.
HP Recommended

I am using a mac PC with El capitan 10.5 OS.  I am having trouble finding the printer assistant.  Is there a different way to do this on a mac?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.