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‎08-24-2017 04:45 PM

HP Recommended
Product: HP Envy 7640e
Operating System: Microsoft Windows 10 (64-bit)

Unable to print 6.75 by 4.50  Printer does not appear to give option for this size thus gives error message for wrong size

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-24-2017 05:37 PM

HP Recommended

@danship

 

Which software do you use to print ? Normally under Microsoft Word, move to the end of the list you can see Custom option. Please try it.

 

          env_size.png

 

I tested on this printer few year ago and it worked.

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

5 REPLIES 5

‎08-24-2017 05:37 PM

HP Recommended

@danship

 

Which software do you use to print ? Normally under Microsoft Word, move to the end of the list you can see Custom option. Please try it.

 

          env_size.png

 

I tested on this printer few year ago and it worked.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




‎08-24-2017 05:57 PM

HP Recommended

Using windows 10 and yes Word does allow for customization; however, the 7640e printer is giving an error message noting paper is wrong width.  Printer choices do not allow for customization.   Looking for how to get around this.  Must be way. 

‎08-24-2017 05:59 PM

HP Recommended

Thanks for jumping in on this.

‎08-24-2017 06:17 PM

HP Recommended

OK your are correct.  I had it set up that way but spec's for env. size were reversed.  Simply turned envelope and solved problem.       Thanks, if you had not gotten involved id still be messing around.  

‎12-05-2017 06:21 AM

HP Recommended

You turned the envelope width wise? It didn't ruin the print?

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