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- hp laserjet 400 color thick horizontal lines

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08-22-2017 10:43 AM
Product: hp laserjet 400 color
Operating System: macOS 10.12 Sierra
I am getting nothing but colored horizontal lines running accross the page over the text everytime i print. It was an occasional thing beofre, now it happens with every print and I cannot get a good document.
2 REPLIES 2
08-22-2017 11:25 AM
Hello, have you tried swapping the toners or had you replaced toners recently? If so, are they REMAN or OEM? If you have tried that or ruled out the toners I would say the next thing to check is the transfer belt. If it was doing occasionally before, and more often now, than it is possible that the belt is already worn.
Hope this helps....
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