hp4500 printer...document stuck in print queue saying it is "deleting"...just sits there ...

[dw612018]

when check printing status on hp 4500 is says it is "deleting"...i click on cancel button but it just sits there...cannot get it to clear job

[Apone]

try stopping and restarting the print spooler.  click your start button, start typing in "services".  you'll get a services window pop up and you want to scroll down to print spooler.  click on it, and in the window to the left you'll see options to stop & restart the service.  select stop, then once it has, restart it.  should clear out that corrupt print job.