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- HP Community
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- LaserJet Printing
- i have printer hp laserjet 1020 plus and it is showing that ...

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06-14-2018 10:50 PM
i have hp printer 1020 plus and when ever i give the instruction of printing it shows me the message of "printer is in error state" .this problem has arose after i have updated my windows 10
06-15-2018 03:23 PM
Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting the error message saying the printer is in error state. I would like to help you resolve this issue.
However, I will need a few details to provide an accurate solution,
- When did this issue start?
- Did you do any changes to the printer or the router to which printer is connected?
Meanwhile, follow the below steps to fix this issue:
Download and run Print and Scan Doctor application to fix this issue,
Download link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
Steps:
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Run PSDR v5.0.2
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Once the PSDR detects the Printer, it will show up the IP address and Software Status.
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Select the correct Printer and click on Next.
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PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing
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Once PSDR goes through all checks and automatic fixes, click on Print a test page.
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Regardless if PSDR printed the test page or not, click on “NO PRINT”
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PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot.
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Post restart the PSDR will run automatically to check for more issue. If no issue found close PSDR.
If the issue persists, assign a manual IP address to fix this issue:
a. Click Start/Devices and Printers. Right-click on your HP Printer. Select Printer Properties. Select the Ports tab at the top.
b. Select Add Port. Select Standard TCP/IP Port. Select New Port.
c. Follow the Add Port Wizard. Under Printer Name or IP Address, input the Static IP address you just set from the above information. Example: 192.168.1.15. The IP address will be copied under Port Name. This is OK to leave this alone or you can put in your Printer Model.
d. Select Next and Finish the Wizard.
If this helps, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos for my efforts to help.
Take care and have a blessed week ahead.
Let me know how it goes.
Cheers.
Sandytechy20
I am an HP Employee