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‎05-05-2019 12:14 AM - last edited on ‎05-05-2019 10:09 AM by Retired

HP Recommended

Get message saying printer not connected. Installed a new iPad this week, so now have two iPad, old and new, both working, same email address, but no printer connection.

1 REPLY 1

‎05-06-2019 06:46 AM

HP Recommended

@Sheena2312

 

Welcome to the HP Support Community!

  • What is the printer model you use?
  • Make sure the printer and the iPads are connected to the same wireless network.
  • Update the printer firmware: Click here to know different methods of updating printer firmware.
  • Restart your network devices - the iPad, printer and your router/modem.

Click here to know how to print wirelessly from an iPad to your HP printer.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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