installation error

[Cem33]

I can't install my printer, I tryed with cd and wirelless, usb.. I keep getting message: 'fatal error' at 15% of installation

[Dvortex]

Hello, @Cem33 – Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! I’m here to help with the printer issues!

I understand you are having issues while installing your LaserJet printer. Let’s start by performing a clean install. Try the steps below:
 

• First, unplug the USB cable from the printer, if present.
• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Open run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Now, click on http://ftp.hp.com/pub/softlib/software13/LES/M277/HP_Color_LJ_Pro_MFP_M277-full-solution-15343.exe to download and install the software.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

That should help. Let me know!

Cheers 🙂
 

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[Cem33]

Hi, tnx for reply en help.

I did everything you said, but I still get the same error..

[Dvortex · Accepted solution]

Hello, @Cem33

Thanks for the update!

Please try to use the Windows driver update to install the printer as suggested below:

First, open Windows Device Installation Settings and confirm that your computer is set to automatically download driver software.
 

• Search Windows for Change Device Installation, and then click the Change device installation settings Control Panel setting in the list of results.
• Device Installation Settings window displays.
• Select the Yes option, and then click Save Changes.

Now, follow the steps listed under step 3 here: http://hp.care/2oSqtTW

Let me know how that goes!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Cem33]

This helped. My printer works now.

Thnx for quick help, great service!

[Dvortex]

Hello, @Cem33

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂