job restarts from beginning when paper is added

[spes123]

I have a new printer. When I print a long document and it runs out of paper, reload the paper and it begins to print at the beginning of the document instead of where it stopped. I wasted a lot of paper the first time this happened. I tried the advanced setting "paper out action:cancel" and it made no difference.  I think I can go into the queue and cancel the print job and then start again on the page I want, but that is a lot of trouble. Isn't there a setting that will prevent the job from starting all over again? HP support told me to update the firmware, which I did. But the new firmware version is older than the one that I  had when I bought the printer. I hope this is not a problem.

[Jay_G24 · Accepted solution]

 Hi @spes123

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Let's try a power reset on the printer

1.Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

2. Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!