keep getting Remove shipping Locks error message.

[JillDIG]

This time to  change toners, I am getting Remove Shipping Locke error message. Have tried the on line tips,  and gone back to the store and replaced the cartridge  Same issue.  Yellow Cartridge only.   HP 1518i printer.

Cleaned the contacts.   Need help have work that needs to be done!

[A4Apollo]

Hey there! @KathyMB, Thanks for stopping by the HP Support Forums!

Are you using HP original toner on the printer?

Does the issue persist when you put the old ink cartridge back to your printer?

I have found a service advisory related to the issue you have mentioned, however, it's not dedicated to your printer. But the steps in the document remains the same.

Please try the steps suggested from the document and check if it helps. Click Here

Also, try updating the printer firmware to the latest version.

Refer this article to know more information about updating the printer firmware. Click Here

If the issue still persists after trying out the steps, it is a hardware issue with the printer.

Please contact HP support for service options. 

Contact HP support using this link. Click Here

Let me know if this works!

I hope you have a great day! 🙂

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