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‎09-07-2019 08:30 AM - edited ‎09-07-2019 08:31 AM

HP Recommended
Product: HP laserjet2018
Operating System: macOS 10.14 Mojave

Hello, 

I have recently updated my macbook air to Mac OS Mojave 10.14.6 and I tried to add my HP laserjet 2018 printer (I have also deleted all previously added printers to my Macbook), but my printer is not listed. I have asked for hp support via virtual chat helper, and the solutions were not helpful, nor was the software available upon downloading the Easy HP Start file. I got an error:
"We were not able to automatically locate any software options for this product. Please go to the HP website and search for product solutions there". 

So here I am! Help ! 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-07-2019 10:48 PM

HP Recommended

Hi,

Your printer is not compatible with Mac computers, therefore you experience the problem:

https://support.hp.com/us-en/product/hp-laserjet-1020-printer-series/439423/model/439428/document/c0...

 

As a workaround you may install an alternate driver as follows:

  1. Connect the printer to your Mac and ensure it is power on and ready.
  2. Download and install the following drivers from apple:
    https://support.apple.com/kb/dl1888?locale=en_US
  3. Go to System Preferences > Printers & Scanners.
  4. Click the plus sign and select the listed 1018 printer.
  5. Within the Use drop-down menu click on Select Printer Software.
  6. Locate and select the HP Laserjet 1022 model and press Add.

Now try printing with the newly created print queue.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 REPLIES 2

‎09-07-2019 10:48 PM

HP Recommended

Hi,

Your printer is not compatible with Mac computers, therefore you experience the problem:

https://support.hp.com/us-en/product/hp-laserjet-1020-printer-series/439423/model/439428/document/c0...

 

As a workaround you may install an alternate driver as follows:

  1. Connect the printer to your Mac and ensure it is power on and ready.
  2. Download and install the following drivers from apple:
    https://support.apple.com/kb/dl1888?locale=en_US
  3. Go to System Preferences > Printers & Scanners.
  4. Click the plus sign and select the listed 1018 printer.
  5. Within the Use drop-down menu click on Select Printer Software.
  6. Locate and select the HP Laserjet 1022 model and press Add.

Now try printing with the newly created print queue.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎09-08-2019 12:49 PM

HP Recommended

OMG thank you ! this worked and I'm so glad ! 😺

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