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‎07-28-2019 03:00 PM

HP Recommended
Product: Pavilion 15-CW
Operating System: Microsoft Windows 10 (64-bit)

I've been printing to my laserjet 4250 over my home wireless network using the printer's TCP/IP address and both the PS and PCL6 drivers for a year or so.

A  couple of weeks ago my partner's PC stopped being able to access the printer and got a Printer Offline error, but I was still able to print from my PC. Now my PC shows the same error and typing the printer's TCP/IP address into a browser doesn't reach it either.

However, using a brand new laptop I can access the printer via it's TCP/IP address, and the printer works fine via USB.

So it looks like our PCs are somehow blocking TCP/IP access to the printer. 

Please can anyone help?

Thanks

Sam

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2019 02:17 AM

HP Recommended

Thanks.

I was really stupid - turns out we'd all accidentally gone onto the guest network, and the printer's on the home network.

View solution in original post

3 REPLIES 3

‎07-28-2019 06:37 PM

HP Recommended

Do you get a response if you use the ping command from the command prompt window?  Sometimes the printer settings get corrupted and you need to perform a cold reset to get it working properly. Also ensure that the printer driver is using a TCP/IP port and not a WSD port. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎07-29-2019 02:17 AM

HP Recommended

Thanks.

I was really stupid - turns out we'd all accidentally gone onto the guest network, and the printer's on the home network.

‎07-29-2019 01:05 PM

HP Recommended

Please mark your answer as "solution" so that this message stops appearing in the unsolved category.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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