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‎11-17-2016 06:49 AM

HP Recommended
Product: lj pro m252dw
Operating System: Microsoft Windows 10 (64-bit)

I have a newly purchased Laserjet pro m252dw, its been working for a few months now and all of a sudden it stopped working. I can browse to its management screen, i can ping it, etc, etc. when i try to print, nothing happens, and when i click on the icon in systray and try and connect, i get this error,. Its solidly on the network, i haven't run wireshark yet, but just knowing i can ping and browse to it makes me think this is NOT a network issue. I have attached a screenshot of my error.

 

any insight would be appreciated

 

rrHP Printer error.PNG

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-17-2016 07:13 AM - edited ‎11-17-2016 07:15 AM

HP Recommended

If you set the printer up with a TCP/IP port, windows 10 can uninstal that port in the print driver and add a WSD port.

 

find your printer in the devices and printers folder, right click on it, choose printer properties, then check the ports tab- is it a TCP/IP port or WSD? WSD ports work in some offices and not others, this will usually occur after a windows update

 

your image is not showing so I can't tell what the specific error is, but I encounter this problem almost on a daily basis now

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.

View solution in original post

1 REPLY 1

‎11-17-2016 07:13 AM - edited ‎11-17-2016 07:15 AM

HP Recommended

If you set the printer up with a TCP/IP port, windows 10 can uninstal that port in the print driver and add a WSD port.

 

find your printer in the devices and printers folder, right click on it, choose printer properties, then check the ports tab- is it a TCP/IP port or WSD? WSD ports work in some offices and not others, this will usually occur after a windows update

 

your image is not showing so I can't tell what the specific error is, but I encounter this problem almost on a daily basis now

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.
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