• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎03-06-2017 06:41 AM

HP Recommended

Sorry I read it as does not. Getting older and eyesite is not what is used to be. If the printer printed the demo page then you have a communication issue between the printer and the computer or driver issue. I do not work for hp as this is a volunteer site and sometimes we make mistakes. I would completely remove the printer from the computer and run the hp scrubber utility which should be on the disk that came with the printer and then reload again to see if that solves the issue.

‎03-06-2017 09:41 AM

HP Recommended

Thank you. Is there any option if I don't have a disk? I got the printer second hand, so it came with nothing.

‎03-06-2017 07:00 PM

HP Recommended

Follow these steps:

 

1. Click Start and type %temp% in the run field and click OK.
2. Look for, and open the folder starting with 7z (Example: 7zS2356) (if there is more than one 7z folder, try the most recent one)
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for a non-HP PC or run the Uninstall_L3.bat for a HP PC
6. When the uninstall has completed restart the computer

 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.