m102w - crunching sound

[brankopilic]

Hi, there is same strange sounds, I just created youtube video in order to explain this issue here is a link: https://youtu.be/gABn-HdNh84 I also tried to follow Resolving Grinding Noise link: http://hp.care/2fXxgZ6 but this did not help. HP Support please let me know if this is normal sound of this printer and if this sound can be fixed somehow?

[Jeet_singh]

Hi @brankopilic,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

I understand that the printer is making a crunching noise while trying to print on your HP LaserJet M102w. I'll try my best to help you with this,

This seems to be a hardware issue with the printer. I would suggest you try to perform a Hard reset on the printer and ensure that the printer is connected directly to the wall outlet and not to the surge protector.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, I would recommend you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[brankopilic]

Great, thank you so much for your answer. Unfortunately, I already return this one.

Do you recommend to buy the similar printer or any other one that have good reputation? And user experience?

I would appreciate your information so that I can make an informed decision to buy a new good printer.

[Sizzlingsum_13 · Accepted solution]

Hi@brankopilic

Thank you for for the update.

Appreciate your time and efforts.

I recommend you to contact the Shopping website for the best deals, you may contact sales specialist for the detailed description about the new printers.

Please follow the HP shopping website for the new printers information: http://hp.care/2bCRLWQ

Keep me posted, cheers:)