m102w jams everytime

[David19681]

Hi

My almost new HP Laserjet pro m102w printer jams immediate whenever I try to print. The printer worked initially when we bought it but has always made a lot of noise when turned on. When trying to print the paper jams immediately on the left side of the lead edge of paper about 2 cm from the left corner, there is a black plastic plate there so I can't see what is going on.

Any idea or instruction on replacement wold be very appreciated.

David

[sandytechy20]

@David19681

Welcome to HP support community.

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Follow the steps mentioned in this HP document to fix the issue:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[David19681]

Unfortunately that didn't help.

What are the next steps

[sandytechy20]

@David19681

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.