10-18-2019 10:20 AM - last edited on 10-21-2019 08:38 AM by Cheron-Z
Printer working fine before left for work trip. Came back and now has Supply Memory Error (printed zero documents in between; of note, there was a power short in my house during this time due to a damaged power line to the house -- if this matters). As you can see from the picture, the printer is showing an error w/ all cartridges (all non-OEM but have worked great for about 1 year). Printer software is up-to-date/most current (I checked). I have read prior posts on this subject and did the "unplug for at least 30 seconds & restart printer" routine w/o a fix. I have pulled all the cartridges and cleaned the metal contacts with alcohol & a Q-tip w/o a fix. I feel like all the cartridges would not go bad at once and this indicates a printer issue -- thoughts from the experts out there?
10-21-2019 08:28 AM
Welcome to HP support community.
Check for broken plastic pieces
If a toner cartridge has been damaged along one of the sides so that the plastic slots have broken off then it may not correctly sit inside the printer and similarly to the previous reason for the supplies memory issue, the contacts won’t correctly connect, and the only way to fix this problem is to replace the toner cartridge with a new one.
If it is not broken and still the issue persists, this could be a hardware issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
10-21-2019 08:38 AM
Likely chip error caused by power surge. Your reman vendor might be able to re-chip your non-oem cartridges.
10-21-2019 04:04 PM
No broken parts. Thinking the other reply right after your's is the most likely solution. If not, then it is indeed a hardware issue given the printer is recognizing ALL the cartridges suddenly at once as being a problem.