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‎05-17-2020 07:50 AM

HP Recommended
Product: laserjet pro m252dw
Operating System: Microsoft Windows 10 (64-bit)

This is a strange one despite using oem cartridges in my printer and all levels being 90% or more.

Not having error messages reported and the issue occurs whether I try to print something from my computer or directly from the printer tried everything suggested so far to no avail!

Please help as I really dont want to scrap this printer it was working fine and doesn't get used much

Any ideas?

 

2 REPLIES 2

‎05-22-2020 05:31 PM

HP Recommended

@haldec

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/us-en/product/hp-color-laserjet-pro-m252-series/7089938/model/7089942/documen...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

‎05-22-2020 06:14 PM

HP Recommended

so yellow and black are fine? Is there any magenta or cyan toner at all, even specks? It could be a laser issue or possibly a high voltage issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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