mfp m281fdw can't scan to email

[emorejnavel]

I am trying to use my gmail account to allow the printer to send scans to other users via email

In my gmail account I have

1) turned off two factor authentication

2) enabled less secure logins

I can talk to the printer via the embedded web server from my mac running High Sierra ( 10.13.1)

in set up 'scan to email ' i have specified

 smtp server:  smtp.gmail.com

smtp port: 587

always use secure connection: checked

in the authentication section i have specified

Server requires Authentication checked

and have carefully entered my gmail user id and password

After I have completed the form I save it.

When I attempt scan to email i always get 

username or password is incorrect.

My ubiquity router uses the same credentials ( and ssmtp ) to send email to me via gmail.

I can work around this problem by scanning to a network folder and then emailing the result to the target, but

i paid for a direct scan to email...

Does anyone have this working? 

My firmware is 20170719

Thanks for any insights...

Jerry

[DavidSMP]

Hi @emorejnavel,

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance regarding issues with scan to email on the HP connected account. It will be a delight to assist you here.:)

Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Do you get any errors when you scan to email?

For now please try these steps:

Please reset

• Please re-setup the scan to email feature by following the steps from this user guide link: http://hp.care/2kcwNG3 please check pages  5,51,53-57 on how to do it.

This should fix the issue as you are reconfiguring scan to email and setting it up again.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. :

[emorejnavel]

I have created and recreated profiles till I am blue in the face...

I keep getting 'user name or password is incorrect'

I am starting to think that the code in the printer does not

know how to deal with gmail.

Jerry

[DavidSMP]

Thanks for the response. I have reviewed the post.

Please try these steps:

On the front panel of the printer, touch the wireless icon. Select the Wireless ON to get the wireless summary. Make a note of your IP address.

1. On your computer open an internet browser and enter the printer's IP address in the address bar. This will bring up the Embedded Web Server page (EWS).

2. At the top of the page select Networking.

3. From the left-hand side, select Network Identification.

4. Under the section for DNS, under Primary (IPv4) enter 8.8.8.8, under Secondary (IPv4) enter 8.8.4.4.

5. Select Apply at the bottom of the screen.

6. Turn of web services and enable the web services again.

If still unable to connect, try entering 209.244.0.3 for the Primary (IPv4), and 209.244.0.4 for the Secondary (IPv4)

This link: http://hp.care/2j802WT  shows you how to disable and enable Web services.

Now try setting up scan to email again. This should fix the issue. 

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!