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HP Recommended

We do not have a lot of paper loaded and do not see any jams. How can we resolve this issue? 

2 REPLIES 2
HP Recommended

Remove all paper and insert tray and see if you get the message. If not then it may be that the metal lift tray is stuck on top of paper level indicator which causes the printer to show full or over full tray when it is not. The metal tray must sit flat in the paper tray.

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HP Recommended

Thank you for your response! Unfortunately this did not work. I'll continue to try and troubleshoot!

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