my HP OfficeJet Pro will not print from my Google browser after Windows 10 oppdate

[gedland]

I have uppdated my Windows 10. I have reinstalled the printer drivers and tested the installation with HP Support Assistent. I can send documents from Microsoft Office to the printer and print documents that is stored on my computer, but I can no longer send documents from google mail or attachments from gmail to the printer. I must download them and then print it from my PC, or direct them to one of the two other printers I have. The two other printers have not this problem.

[sandytechy20]

@gedland

Welcome to the HP Forums. I would be happy to help you with your HP Officejet printer. I understand that you are unable to print from google chrome browser, correct me if I am wrong and you have already done some preliminary troubleshooting.

However, I will need a few details to provide an accurate solution,

• Are you able to print from different browser?

Meanwhile

Try to login to gmail account from a different browser like internet explorer or firefox and check if you are able to print.

If it prints then, uninstall chrome and reinstall it

Follow the below steps to uninstall google chrome

1. On your computer, close all Chrome windows and tabs.
2. Click the Start menu   Settings.
3. Click Apps.
4. Under "Apps & features," find and click Google Chrome.
5. Click Uninstall.
6. Confirm by clicking Uninstall.
7. To delete your profile information, like bookmarks and history, check "Also delete your browsing data."
8. Click Uninstall.

Here is the link to download the chrome: https://hp.care/2sm8g1z

Let me know if that helps.

Cheers.

[gedland]

Hello.

Thank you for the reply. I have worked hard to try to solv this problem. May be I have mixed up things. Attached a printscreen which I do not like. I want to use wireless and USB connection with the printer. How may I clean up this.

You advised me to delete Chrome and reinstall it. Should I do that forst of all now?

Sincerely

Gedland

[sandytechy20]

@gedland

Thanks for the reply.

I appreciate your time and effort.

Are you able to print from different browser?

If you are able to print then, uninstall and reinstall google chrome browser.

Let me know if you need more assistance.

Cheers.

[gedland]

I have tried to print from my email from Microsoft Edge, and it does not work from this browser either.

[sandytechy20]

@gedland

Thanks for the response.

I understand the issue better now.

Perform root level uninstalltion to remove all the printer related software's.

Press the Windows key + R on the keyboard to bring up the run menu.

Type %temp% in the run field, and click OK.

Look for, and open the folder starting with 7z (Example: 7zS2356)

Open folder Util

Open folder CCC

Run the uninstall_ L4.bat

When the uninstall has completed restart the computer

Press the Windows key + R on the keyboard to bring up the run menu.

Type %programfiles% in the run field and click OK.

Delete any HP/Hewlett Packard folders.

Install the full feature driver from the HP website.

Here is the link to download the printer driver:- https://hp.care/2IIeDY5

Let me know if that helps.

Cheers.

[gedland]

Thank you very much for the instruction. I have 16 folders starting with 7z . Four of them has a folder called utils but neither of these four has any CCC folder. What shal I do then?

Very thankful for advice to clean up and reinstall the driver.

[sandytechy20 · Accepted solution]

@gedland

Thanks for the response.

Follow these steps to remove the old driver:-

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again

Once done, download the printer driver:- https://hp.care/2IIeDY5

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 

Keep me posted.

Cheers.