my printer's touch screen suddenly stopped working

[jennymc27]

The touch screen on my laserjet pro mfp 127fw suddenly stopped working.

The printer will still print and scan just fine when accessed from my computer, but nothing works on the touchscreen, and I don't know why that suddenly changed.

I've tried unplugging the printer's power, hodling down the on/off button for 15 secs, then replugging it andletting it boot back up -- that didn't solve the problem.

After that, I also tried updating the firmware.  Still no luck.

Help welcomed on getting this resolved.

[jennymc27]

Any help available to trouble shoot this please?  

I've had this HP printer for about 2 years, so it seems to early to throw in the towel on it.  (I had my previous HP printer for over 20 years -- it was a magnificent beast!)

[sandytechy20]

@jennymc27

Good Day. A warm welcome to the HP community. I reviewed the case relating to the printer touch screen not working issue. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

Keep me posted for any other assistance,

Cheers