new printer is admin locked

Cgsaraiva · ‎02-21-2020

I received an E77830 printer to install but the same came with password. but had never been used. I can't put ip adress or mess with her settings. already tried several passwords but remains blocked.

Repairatrooper · ‎02-21-2020

Unless set by an admin the password is blank. If someone has set a password, in which case you need to get it from them ir perform a partial clean on the device.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Cgsaraiva · ‎02-22-2020

the equipment was sealed, had never been used and I don't know how it came with a password. I used several passwords to try to access the equipment but not one worked. I'm already considering doing a reset on the equipment.

Featured blog article:

Create an account on the HP Community to personalize your profile and ask a question