• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎09-04-2018 01:22 PM

HP Recommended
Product: Laserjet M1212nf mfp
Operating System: Microsoft Windows Vista

When printing/copying etc. The printer makes a clicking noise and paper feeds correctly but stops and a jam error shows to remove the paper jam within the machine behind the cartridge. Tried turning off the printer and disconnecting and waiting 5 mins, removing any debris (paper that is jammed) then reconnecting everything, only to find out that when I turn it back on the clicking still persists and everything is getting paper-jammed again. PLEASE HELP ME FIX

4 REPLIES 4

‎09-04-2018 09:30 PM

HP Recommended

Change another cartridge first and try again.

‎09-04-2018 10:49 PM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

When you power on the machine and it does the pre warm up cycle do the sound also appear to be there.Like tik,tik.tik when the motors are turning.Then i would inspect the fuser unit for damage.Hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

‎09-05-2018 07:12 AM

HP Recommended

How would I take a look at that ?

‎09-05-2018 12:38 PM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

You will have to remove the toner cartridge and inspect the fuser unit where the paper exits the machine with a flash light and see if there is any damage to the rollers.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.