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‎07-29-2019 06:34 PM

HP Recommended
Product: HP color laser MFP 178nw
Operating System: Microsoft Windows 10 (64-bit)

This is a brand new printer.  Printed plain paper with no problems.  Put one sheet of heavier paper (65-80#) in the tray on top of the plain paper and it only pulled it in about 2 inches before the paper jam dialogue box popped up on the computer screen.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-30-2019 09:14 AM

HP Recommended

According to the specs your printer does not support 65 to 85# paper:

https://support.hp.com/us-en/document/c06271563#AbT8

 

Media weight supported (U.S. standard)
16 to 59 lb

 

You will need to load lighter paper with this model or risk early damage to your rollers.

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2 REPLIES 2

‎07-30-2019 09:14 AM

HP Recommended

According to the specs your printer does not support 65 to 85# paper:

https://support.hp.com/us-en/document/c06271563#AbT8

 

Media weight supported (U.S. standard)
16 to 59 lb

 

You will need to load lighter paper with this model or risk early damage to your rollers.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
Was this reply helpful? Yes No

‎07-30-2019 01:08 PM

HP Recommended

Thanks!  I did try lighter paper and it worked fine. Appreciate your legwork in finding the specs. 

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