print-error msg and it is in print queue

silverfox38 · ‎12-08-2019

I have windows 10 OS. All of a sudden whenever I send print jobs, (wifi) it shows 'printing-error' and the job sits in the queue. I have done everything suggested by HP as well as other sites. The printer is connected to my desktop in the basement.

Repairatrooper · ‎12-08-2019

You want to check the driver on your PC. There is a good chance that the port that was configured is a WSD port. These do not provide reliable communication. Configure the printer with a static IP address by either reserving an address on your router or manually program an address, and then configure the port on the driver manually with a standard TCP/IP address using the static address of the printer.

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silverfox38 · ‎12-10-2019

Sorry I didn't explain properly. The setup is like this: My son has the desktop with Ethernet installed and the printer is attached to it. I access the printer via wifi. It was working fine until a few days ago. I am not aware of any software updates.