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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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If you are getting a stripe of one color on the page then likely you have a defective cartridge matching the color. Does not matter that they are all new, cartridges fail. Remove the cartridge and look at the drum unit. If there is a mark or toner on the drum that matches the defect you know for sure that they yellow cartridge is bad. If it is an OEM HP product, contact HP and they will replace under warranty. If it is 3rd party or reman you will need to contact the people you bought it from and hope that they are a stand up company that backs their product.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
If you are getting a stripe of one color on the page then likely you have a defective cartridge matching the color. Does not matter that they are all new, cartridges fail. Remove the cartridge and look at the drum unit. If there is a mark or toner on the drum that matches the defect you know for sure that they yellow cartridge is bad. If it is an OEM HP product, contact HP and they will replace under warranty. If it is 3rd party or reman you will need to contact the people you bought it from and hope that they are a stand up company that backs their product.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
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