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M402n

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print symbols continuously. HowI tried to cancel it still printing continues. Please help to stop it.

1 ACCEPTED SOLUTION

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You need to purge the print spooler queue. Google the instructions for your operating system. 99% of times this issue occurs when the wrong print driver or a corrupted print job is present. Clear the queue, delete the existing printer installation and install the correct driver. If you are using a network attached printer I suggest you use the HP Universal Print Driver V6.8.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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1 REPLY 1
HP Recommended

You need to purge the print spooler queue. Google the instructions for your operating system. 99% of times this issue occurs when the wrong print driver or a corrupted print job is present. Clear the queue, delete the existing printer installation and install the correct driver. If you are using a network attached printer I suggest you use the HP Universal Print Driver V6.8.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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