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‎06-28-2020 07:14 AM

HP Recommended
Product: Hp MFP 178 nw

New printer Hp MFP 178 nw initially printed 2-3 pages however today shows Incompatible cyan, magenta, yellow, black error.One thing i would like to mention here is that in the initial setup my country was not in options so i selected malaysia however through laptop i was able to set it to Pakistan don’t remember exactly what setting it was however could that be an issue if so how can i undo it?

Thanks

2 people had the same question
4 REPLIES 4

‎07-01-2020 02:19 PM

HP Recommended

Hi @MMsiddiqui

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

To better assist-

  1. May I know where the printer purchased and where it's been used?
  2. Have you installed the full-featured drivers on your computer?
  3.  What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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‎07-02-2020 10:43 PM

HP Recommended

 printer has been purchased and used in Pakistan , as for drivers the printer did not require them as per HP Easy start and worked directly with wifi or wifi direct on my Mbp

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‎07-03-2020 04:29 AM

HP Recommended

@MMsiddiqui

 

Kindly perform steps 5 from this document. If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. as this could be a hardware issue.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎08-21-2020 05:59 AM

HP Recommended

I have the same issue. Do you have the document that I can referrer to? Did this work?

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