printer couldn't print outlook memo style

[mrma1975]

Hello,

I installed new printer ( HP m102a) and its driver on windows 7 -x86 ,but when i want to print in outlook two windows apear " Microsoft outlook -Memo style on the ...."  printer not ready

i did some steps like these :

Open any email in Outlook.
Click on the Office button and choose Print.
Click the Define Styles button.
Make sure Memo is highlighted and click Reset.
Click OK on the 'Are you sure?' box.
Click OK twice to close out and then try printing an email.

referring to this article  :

https://h30434.www3.hp.com/t5/LaserJet-Printing/printer-couldn-t-print-outlook-memo-style/td-p/61489...

my problem still exist, I'm looking forward your prompt help

[Riddle_Decipher]

@mrma1975

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand the printer couldn't print outlook memo style,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you install the printer driver or software from the HP website?

While you respond to that, here's what you may want to do:

I recommend you delete the driver at the root level and retry, follow the steps below: 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Then, Click here to access the HP website, find the drivers compatible with your windows and install it.

Once the above steps are complete, you may retry printing outlook memo style and it should work,

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[mrma1975]

Thank you Dear Riddle for your answer

I did all of these steps before but  did not solve my problem because my computer  was under Domain. I solved  the problem in another way ( I gave the user the full authority to do the jobs)