Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 3
Flag Post

printer display button not working

HP Recommended
hp laserjet pro M402dn
Microsoft Windows 10 (64-bit)

When i Give the command of print then message show on printer display "Press Ok to use ,Load Tray !".

But button of Printer not working.


Level 12
Level 12
6,920 6,848 732 1,841
Message 2 of 3
Flag Post
HP Recommended

To be clear, if you load paper in tray 1 and press OK, nothing happens? Does the message change? The reason you are getting this message is likely due to your software asking for prints on paper not matching currently loaded paper in printer. If you normally use plain letter, make sure that the settings for tray 2 are plain letter and not any/any or other setting.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

0 Kudos
Level 11
3,668 3,638 228 555
Message 3 of 3
Flag Post
HP Recommended

You have a paper tray setting mismatch.


Review the following:

- Printer settings/Defaults on the PC

- Printer settings on the printing application

- Printer tray settings on the printer


The printer is asking you to load a matching piece of paper into one of its trays.  Once you provide a matching sheet of paper the printer will continue.  Otherwise the printer will continue to prompt you and ask for clarification on what you want it to do.



Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation