printer makes loud grinding sound and won't feed paper through

[eloisemarie]

The printer makes a loud grinding sound when trying to feed paper into the printer to start a print job

[Betty0610]

@eloisemarie

Welcome to the HP Support Community.

Are you able to copy?

Let's reset the Printer:

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

   Clean the rollers: https://support.hp.com/us-en/product/hp-laserjet-pro-mfp-m127-series/5396666/model/5303419/document/...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[eloisemarie]

No, I am not able to copy, either. The same noise happens and no paper feeds through the machine.

[Betty0610]

Did you try all the steps given? Try a firmware update: https://support.hp.com/in-en/document/c02919168

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[eloisemarie]

That hasn't helped. The mechanism that feeds the paper through makes the noise like it's trying to grab the paper, but it just never does. 

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!