printer offline

[mrsdrbobb]

My printer is always offline for some reason despite being connected to WiFi. Suggestions appreciated!!

[Jay_G24]

Hi @mrsdrbobb

Welcome to the HP Support Community. I'd be happy to assist you with the  "printer offline"

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print. If the printer remains offline, continue to the next step. 

 Try the steps in the document- Printer is Offline (Windows)

Hope this helps! Keep me posted. 

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