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‎03-05-2019 12:03 PM

HP Recommended
Product: Hp Laserjet MF477 fdw
Operating System: macOS 10.14 Mojave

how do I reset my printer device password after it has been compromised.  Is there a way around this to reset to factory default settings without compromising my network by onnecting it?

1 REPLY 1

‎03-28-2019 07:08 AM

HP Recommended

Hi Kate0211,

Thank you for visiting HP Support Forum,

 

You may want to try reseting your device to factory deafaults .

Below are two reset, which you may want to try resetting to check if Printer EWS password clears.
Select the Administration menu, and then select the General Settings menu -> Restore Factory Settings
1.  Restore Factory Defaults:Reset printer settings to the factory defaults
2.  Restore Network Settings: Reset settings for your wired or wireless.

Although I am an HP employee, I am speaking for myself and not for HP.

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