• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎03-05-2019 12:03 PM

HP Recommended
Product: Hp Laserjet MF477 fdw
Operating System: macOS 10.14 Mojave

how do I reset my printer device password after it has been compromised.  Is there a way around this to reset to factory default settings without compromising my network by onnecting it?

1 REPLY 1

‎03-28-2019 07:08 AM

HP Recommended

Hi Kate0211,

Thank you for visiting HP Support Forum,

 

You may want to try reseting your device to factory deafaults .

Below are two reset, which you may want to try resetting to check if Printer EWS password clears.
Select the Administration menu, and then select the General Settings menu -> Restore Factory Settings
1.  Restore Factory Defaults:Reset printer settings to the factory defaults
2.  Restore Network Settings: Reset settings for your wired or wireless.

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue .
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.