printfilterpipelinesvc.exe crashes what ever app is trying to print.

[Greytakeshi]

Hello,

I have a printer issue with the printfilterpipelinesvc.exe causing crashing almost every time(not quite every time but frequently) we print.  I have updatged windows, I have updated Office, I have reinstalled the printer twice, tried network and USB.  Same result.  Windows error log info below.  I'm losing my mind, please help.

Faulting application name: printfilterpipelinesvc.exe, version: 10.0.17763.1, time stamp: 0xd8f165f6
Faulting module name: hpb6sy6508_x64EasyColorPrefilter.dll, version: 1.0.0.1, time stamp: 0x5a2644c3
Exception code: 0xc0000005
Fault offset: 0x0000000000082c4c
Faulting process id: 0x944
Faulting application start time: 0x01d57d8a92c6253a
Faulting application path: C:\windows\system32\printfilterpipelinesvc.exe
Faulting module path: C:\windows\System32\DriverStore\FileRepository\hpzead2a4_x64.inf_amd64_6c96715774e57596\amd64\hpb6sy6508_x64EasyColorPrefilter.dll
Report Id: 068de89a-a98a-4c10-aac1-c82c328b04ae
Faulting package full name:
Faulting package-relative application ID:

[Betty0610]

@Greytakeshi

Welcome to the HP Support Community.

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[youdonttrustme]

Hi

Try to update to the latest MS update KB4517389, see it resolved...