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‎04-29-2020 01:24 PM

HP Recommended
Operating System: macOS 10.15 Catalina

I have a HP Color LaserJet MFP M277c6 printer.  It's working fine whenever I print color- but when I print black n white- the center of the page will be LIGHT!! I am still on the original cartridge from 2 years ago.  Do you think it's dried up in the middle? It's a HP cartridge.  

 

the toner is at 50% remaining.  I did the cleaning and color calibration.  It didn't help. 

Status: Normal Approximate Pages Remaining †: 1150 Pages Printed With This Supply †: 1080

 

Thanks! 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-29-2020 01:34 PM

HP Recommended

Laser cartridges do not "dry up" the toner is a dry powder. You can have issues where the toner is not distributed evenly in the cartridges and causes a light spot. You can try gently shaking the black cartridge side to redistribute toner.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎04-29-2020 01:34 PM

HP Recommended

Laser cartridges do not "dry up" the toner is a dry powder. You can have issues where the toner is not distributed evenly in the cartridges and causes a light spot. You can try gently shaking the black cartridge side to redistribute toner.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎04-30-2020 01:49 PM

HP Recommended

It works!  Thank you so much as I was able to redistribute dry powder in the toner. thank you so much. 

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